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2024 GP Patient Survey
Have your say on the way your local GP services are working
Around 2.5 million people, aged 16 and over, who are registered with a GP practice in England will receive an invitation to take part in Europe’s biggest patient experience survey in early January. The answers we get help the NHS to improve local health services for people like you and your family. It is important that we hear about your experiences even if you haven’t visited your GP practice recently, or if you have filled in a questionnaire before.
The invitations go out mostly by letter to a random selection of people who have been registered with their GP practice for at least 6 months. The survey team at NHS England will follow this up with a text message reminder (where a mobile number is available) to encourage as high a response rate as possible.
If receive a survey invitation, please do take the time to take part. It provides vital information to the NHS to identify what’s working well and what can be improved. It helps to identify inequalities in experience too, as the results can be analysed across different protected characteristics.
If you want to check out how your practice faired in this year's 2024 survey, take a look below, and at the survey website using practice code F8265: https://gp-patient.co.uk/practices-search
WE ARE ACCEPTING NEW PATIENTS ! please click here
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
NEW EXTENDED HOURS ACCESS
Abbey Medical Centre Patients will be able to access the new Extended Hours appointments which will be based at the GP Hub at Barking Community Hospital , Upney Lane. This will run from 6.30pm - 8.00 pm Mondays - Fridays and 9.00am - 5.00pm on Saturdays, starting from October 2022. Further details to be published.
Did you know…?
We are participating in a new approach to improve access for patients to GP appointments. The aim is to direct patients to the most appropriate healthcare professional, which may be a GP or a pharmacist. From 2023, if your symptoms could be resolved by a booked consultation with the pharmacist instead of the GP, you will be given a same-day referral to a pharmacy of your choice. We think this is a good thing. Once you see how great your local pharmacist is – they are highly trained and skilled clinicians experienced in treating minor illnesses – we don’t think you’ll look back. This will also help us to free up GP appointments for people with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional. We are keen to hear what you think and will be listening to your comments and feedback about your experience of using this service.
For more information please visit our Services section above.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Cervical Smear Advice - Multi Language
Cervical screening ( a smear test ) checks the health of the cervix. It is not a test for cancer, its a test to help prevent cancer.
All women and people with a cervix aged 25 to 64 should be invited by letter. The GP surgery will contact if you are due to have one. For further advice in different languages, please use the following HM Government Website Link https://www.gov.uk/government/publications/cervical-screening-description-in-brief
Here are the links to youTube for the following multi-language videos:
Join In
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Complaints
If you have any complaints please see the Practice Manager, alternatively put in writing and hand in to reception. You can also write to the practice e mail nelondonicb.abbeymed@nhs.net
You will be responded to within 10 working days / max 20 days of your complaint
Access
Our Practice premises are accessible for wheelchair users.
Local NHS GP Hubs- Out of Hours
(Site updated 01/07/2025)